:root,:root[data-app=customer]{--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light;--bg:#f4f4f6;--surface:#fff;--surface-2:#f4f4f6;--surface-3:#fafafa;--panel-hover:#f5f6fa;--input-bg:#fff;--sidebar-bg:#003e88;--sidebar-text:#fff;--sidebar-text-dim:#d4e6fa;--sidebar-border:#ffffff29;--sidebar-active:#0951a8;--sidebar-active-text:#fff;--topbar-bg:#ffffffeb;--border:#dedee1;--border-strong:#d5d7e3;--text:#131314;--text-soft:#414142;--text-muted:#616164;--text-dim:#868689;--primary:#003e88;--primary-hover:#063874;--primary-text:#032c5e;--primary-100:#d4e6fa;--primary-soft:#f0f7ff;--primary-border:#8cb4e3;--focus-ring:#003e8833;--primary-soft-text:#032c5e;--selection-bg:#d4e6fa;--success:#308e2e;--success-text:#196617;--success-soft:#edfeea;--warning:#e8a700;--warning-text:#b07f00;--warning-soft:#fff6df;--warning-border:#ffedbe;--danger:#c92935;--danger-text:#a6141f;--danger-soft:#ffeeef;--danger-border:#ffd1d5;--violet-text:#006eb7;--violet-soft:#f0f7ff;--brand-mark:linear-gradient(135deg, #003e88, #049bff);--shadow-color:#1313141a;--radius-sm:2px;--radius:4px;--radius-lg:6px;--radius-xl:12px;--font-sans:Pretendard, "Noto Sans KR", -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif}:root[data-app=admin]{--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark;--bg:#191e23;--surface:#1d2329;--surface-2:#242b33;--surface-3:#232a31;--panel-hover:#242b33;--input-bg:#1d2329;--sidebar-bg:#1d2329;--sidebar-text:#afb9cf;--sidebar-text-dim:#687d92;--sidebar-border:#272f37;--sidebar-active:#2a3139;--sidebar-active-text:#7e67fe;--topbar-bg:#1d2329eb;--border:#272f37;--border-strong:#3a4551;--text:#aab8c5;--text-soft:#afb9cf;--text-muted:#8391a2;--text-dim:#687d92;--primary:#7e67fe;--primary-hover:#715de5;--primary-text:#b2a4fe;--primary-100:#cbc2ff;--primary-soft:#7e67fe26;--primary-border:#7e67fe66;--focus-ring:#7e67fe40;--primary-soft-text:#fff;--selection-bg:#7e67fe26;--success:#21d760;--success-text:#7ae7a0;--success-soft:#21d76026;--warning:#f0934e;--warning-text:#f6be95;--warning-soft:#f0934e26;--warning-border:#f0934e59;--danger:#ed321f;--danger-text:#f48479;--danger-soft:#ed321f26;--danger-border:#ed321f61;--violet-text:#b2a4fe;--violet-soft:#7e67fe26;--brand-mark:linear-gradient(135deg, #7e67fe, #1ab0f8);--shadow-color:#0000004d;--radius-sm:4px;--radius:6px;--radius-lg:8px;--radius-xl:16px;--font-sans:Play, Pretendard, "Noto Sans KR", -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif}:root{font-family:var(--font-sans);color:var(--text);background:var(--bg);font-synthesis:none;text-rendering:optimizelegibility}*{box-sizing:border-box}html{scroll-behavior:smooth;min-width:320px;min-height:100%}body{min-width:320px;min-height:100vh;color:var(--text);background:var(--bg);margin:0;font-size:14px;line-height:1.5}button,a{font:inherit}button{cursor:pointer}input,select,textarea{color:var(--text);background:var(--input-bg)}option{color:var(--text);background:var(--surface)}a{color:inherit}::selection{background:var(--selection-bg)}:focus-visible{outline:2px solid var(--primary-hover);outline-offset:2px}::-webkit-scrollbar{width:10px;height:10px}::-webkit-scrollbar-thumb{background:var(--border-strong);background-clip:content-box;border:3px solid #0000;border-radius:999px}::-webkit-scrollbar-thumb:hover{background:var(--text-dim);background-clip:content-box}.app-shell{grid-template-columns:250px minmax(0,1fr);min-height:100vh;display:grid}.app-shell-bare{grid-template-columns:minmax(0,1fr)}.app-shell-bare .main-content{padding:28px 32px 48px}.app-main{flex-direction:column;min-width:0;display:flex}.topbar{z-index:20;border-bottom:1px solid var(--border);background:var(--topbar-bg);-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);align-items:center;gap:16px;height:70px;padding:0 28px;display:flex;position:sticky;top:0}.topbar-title{min-width:0;color:var(--text);text-overflow:ellipsis;white-space:nowrap;margin:0 auto 0 0;font-size:16px;font-weight:600;overflow:hidden}.topbar-action{border:1px solid var(--border);border-radius:var(--radius);width:36px;height:36px;color:var(--text-soft);background:var(--surface-2);flex:none;place-items:center;display:grid}.topbar-action:hover{border-color:var(--border-strong);color:var(--text)}.sidebar-toggle,.sidebar-scrim{display:none}.sidebar{border-right:1px solid var(--sidebar-border);max-height:100vh;color:var(--sidebar-text);background:var(--sidebar-bg);flex-direction:column;padding:0 16px 20px;display:flex;position:sticky;top:0;overflow-y:auto}.brand{z-index:1;border-bottom:1px solid var(--sidebar-border);background:var(--sidebar-bg);align-items:center;gap:12px;height:70px;margin-bottom:20px;padding:0 8px;display:flex;position:sticky;top:0}.brand-mark{border-radius:var(--radius-lg);color:#fff;background:var(--brand-mark);flex:none;place-items:center;width:36px;height:36px;font-weight:800;display:grid}.brand strong,.brand small{display:block}.brand strong{color:var(--sidebar-text);letter-spacing:-.01em;font-size:14px}.brand small{color:var(--sidebar-text-dim);margin-top:2px;font-size:11px}.sidebar-section{opacity:.6;color:var(--sidebar-text);letter-spacing:.05em;text-transform:uppercase;margin:18px 0 4px;padding:0 19px;font-size:11px;font-weight:600}.sidebar-section:first-child{margin-top:0}.nav-item{border-radius:var(--radius);width:100%;color:var(--sidebar-text);text-align:left;background:0 0;border:0;align-items:center;gap:12px;padding:10px 15px;font-size:15px;text-decoration:none;transition:all .2s ease-in-out;display:flex;position:relative}.nav-item svg{opacity:.85;flex:none}.nav-item:hover{color:#fff;background:var(--sidebar-active)}.sidebar-nav{gap:2px;display:grid}.nav-item-active,.nav-item-active:hover{color:#fff;background:var(--sidebar-active);font-weight:500}.nav-item-active svg{color:var(--sidebar-active-text);opacity:1}.nav-item-badge{color:#fff;background:var(--danger);border-radius:999px;place-items:center;min-width:20px;margin-left:auto;padding:2px 6px;font-size:10px;font-weight:700;display:inline-grid}.sidebar-note{border:1px solid var(--sidebar-border);border-radius:var(--radius-lg);color:var(--sidebar-text-dim);align-items:center;gap:8px;margin-top:auto;padding:14px;font-size:12px;display:flex}.status-dot{background:var(--success);width:8px;height:8px;box-shadow:0 0 0 3px var(--success-soft);border-radius:50%}.session-state{place-items:center;min-height:100vh;padding:24px;display:grid}.session-state-card{border:1px solid var(--border);border-radius:var(--radius-lg);background:var(--surface);width:min(520px,100%);box-shadow:0 12px 36px var(--shadow-color);padding:40px}.session-state-card .brand-mark{margin-bottom:28px}.session-state-card h1{font-size:26px}.session-state-card>p:last-of-type{color:var(--text-muted);margin-bottom:0;line-height:1.7}.retry-button{border-radius:var(--radius);color:#fff;background:var(--primary);border:0;margin-top:24px;padding:10px 16px;font-weight:700}.session-auth-form{gap:16px;margin-top:28px;display:grid}.session-auth-form label{color:var(--text-muted);gap:7px;font-size:13px;font-weight:700;display:grid}.session-auth-form input{border:1px solid var(--border);border-radius:var(--radius);width:100%;color:var(--text);padding:12px 14px}.session-auth-form input:focus{border-color:var(--primary);outline:3px solid color-mix(in srgb, var(--primary) 18%, transparent)}.login-button,.register-button{border-radius:var(--radius);width:100%;padding:12px 18px;font-weight:700}.login-button{color:#fff;background:var(--primary);border:0}.register-button{border:1px solid var(--primary);color:var(--primary);background:var(--surface)}.login-button:disabled{cursor:wait;opacity:.65}.auth-error,.auth-success{border-radius:var(--radius);padding:11px 12px;font-size:13px;line-height:1.5}.session-state-card .auth-error{border:1px solid color-mix(in srgb, var(--danger) 32%, transparent);color:var(--danger);background:color-mix(in srgb, var(--danger) 9%, transparent);margin:0}.session-state-card .auth-success{border:1px solid color-mix(in srgb, var(--success) 32%, transparent);color:var(--success);background:color-mix(in srgb, var(--success) 9%, transparent);margin:22px 0 0}.session-auth-switch{color:var(--text-muted);justify-content:center;align-items:center;gap:8px;margin-top:22px;font-size:13px;display:flex}.session-auth-switch button{color:var(--primary);background:0 0;border:0;padding:0;font-weight:700}.operator-panel{border:1px solid var(--border);border-radius:var(--radius-lg);grid-template-columns:auto minmax(0,1fr);align-items:center;gap:4px 10px;margin-top:auto;padding:14px;display:grid}.operator-panel strong,.operator-panel small{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.operator-panel strong{color:var(--sidebar-text);font-size:13px}.operator-panel small{color:var(--text-dim);margin-top:2px;font-size:11px}.operator-panel button{border:1px solid var(--border-strong);border-radius:var(--radius);color:var(--text-soft);background:var(--surface);grid-column:1/-1;margin-top:10px;padding:8px 10px;font-size:12px}.admin-message{text-align:center;padding:48px 24px}.admin-message>p:last-child{color:var(--text-muted);margin:8px 0 0}.main-content{width:100%;padding:24px 24px 60px}.chat-layout{border:1px solid var(--border);border-radius:var(--radius);background:var(--surface);min-height:650px;box-shadow:0 3px 4px var(--shadow-color);grid-template-columns:280px minmax(0,1fr);margin-bottom:24px;display:grid;overflow:hidden}.channel-panel{border-right:1px solid var(--border);background:var(--surface-2);min-width:0}.channel-panel-header,.conversation-header{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;gap:12px;min-height:66px;padding:14px 20px;display:flex}.channel-panel-header h2,.conversation-header h2{letter-spacing:normal;margin-bottom:0;font-size:16px;font-weight:600}.channel-panel-header>div{flex-wrap:wrap;align-items:baseline;gap:8px;display:flex}.channel-panel-header .eyebrow{color:var(--text-dim);letter-spacing:.05em;order:2;margin:0;font-size:11px}.channel-add-button{border:1px solid var(--border-strong);border-radius:var(--radius);width:34px;height:34px;color:var(--text);background:var(--surface);font-size:22px;line-height:1}.channel-form{border-bottom:1px solid var(--border);background:var(--surface);gap:8px;padding:14px;display:grid}.channel-form input,.channel-form select{border:1px solid var(--border-strong);border-radius:var(--radius);width:100%;color:var(--text);background:var(--surface);font:inherit;padding:9px 10px}.channel-form>small{color:var(--text-muted);font-size:10px}.channel-form>p{color:var(--danger-text);margin:0;font-size:11px}.channel-form div{justify-content:flex-end;gap:6px;display:flex}.channel-form button{border-radius:var(--radius);color:var(--text);background:var(--surface-3);border:0;padding:6px 9px;font-size:12px;font-weight:700}.channel-form button[type=submit]{color:#fff;background:var(--primary)}.channel-error{color:var(--danger-text);background:var(--danger-soft);margin:0;padding:10px 14px;font-size:12px}.channel-list{padding:8px;display:grid}.channel-item{border-radius:var(--radius);width:100%;color:var(--text);text-align:left;background:0 0;border:0;grid-template-columns:34px minmax(0,1fr) auto;align-items:center;gap:10px;padding:11px 10px;display:grid}.channel-item:hover{background:var(--panel-hover)}.channel-item-active,.channel-item-active:hover{color:var(--primary-soft-text);background:var(--primary-soft);box-shadow:inset 2px 0 var(--primary)}.channel-avatar{border-radius:var(--radius-lg);width:34px;height:34px;color:var(--primary-text);background:var(--primary-soft);place-items:center;font-weight:800;display:grid}.channel-item strong,.channel-item small{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.channel-item strong{font-size:13px}.channel-item small{color:var(--text-dim);margin-top:3px;font-size:11px}.unread-badge{color:#fff;background:var(--primary);text-align:center;border-radius:999px;min-width:22px;padding:3px 6px;font-size:10px;font-weight:800}.channel-state{color:var(--text-muted);text-align:center;padding:24px 16px;font-size:13px}.conversation-panel{grid-template-rows:auto minmax(0,1fr) auto;min-width:0;display:grid;position:relative}.conversation-header-actions{align-items:center;gap:12px;display:flex}.member-toggle-button{border:1px solid var(--border-strong);border-radius:var(--radius);color:var(--text);background:var(--surface);padding:7px 10px;font-size:11px;font-weight:700}.member-panel{z-index:3;border-left:1px solid var(--border);border-bottom:1px solid var(--border);border-radius:0 0 0 var(--radius-lg);background:var(--surface);width:min(340px,100%);max-height:calc(100% - 84px);box-shadow:-12px 16px 32px var(--shadow-color);position:absolute;top:84px;right:0;overflow-y:auto}.member-panel-header{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;padding:16px;display:flex}.member-panel-header strong,.member-panel-header small{display:block}.member-panel-header strong{font-size:14px}.member-panel-header small{color:var(--text-muted);margin-top:3px;font-size:10px}.member-panel-header button{color:var(--text-muted);background:0 0;border:0;padding:2px 6px;font-size:22px}.member-add-form{grid-template-columns:minmax(0,1fr) auto;gap:7px;padding:14px 16px 8px;display:grid}.member-add-form input{border:1px solid var(--border-strong);border-radius:var(--radius);min-width:0;font:inherit;padding:8px 9px;font-size:12px}.member-add-form button{border:1px solid var(--primary);border-radius:var(--radius);color:#fff;background:var(--primary);padding:8px 10px;font-size:11px;font-weight:700}.member-add-form button:disabled,.member-row button:disabled{cursor:not-allowed;opacity:.55}.member-panel-note,.member-panel-error{margin:0;padding:4px 16px 10px;font-size:10px;line-height:1.5}.member-panel-note{color:var(--text-muted)}.member-panel-error{color:var(--danger-text)}.member-panel-state{color:var(--text-muted);text-align:center;padding:24px 16px;font-size:12px}.member-list{padding:8px;display:grid}.member-row{border-radius:var(--radius);grid-template-columns:32px minmax(0,1fr) auto;align-items:center;gap:9px;padding:9px 8px;display:grid}.member-row:hover{background:var(--surface-2)}.member-avatar{width:32px;height:32px;color:var(--primary-text);background:var(--primary-soft);border-radius:50%;place-items:center;font-size:12px;font-weight:800;display:grid}.member-row>span:nth-child(2){min-width:0}.member-row strong,.member-row small{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.member-row strong{font-size:12px}.member-row small{color:var(--text-muted);margin-top:3px;font-size:10px}.member-row button{border-radius:var(--radius);color:var(--danger-text);background:var(--danger-soft);border:0;padding:5px 7px;font-size:10px;font-weight:700}.conversation-header p{color:var(--text-muted);margin:5px 0 0;font-size:12px}.realtime-status{color:var(--text-muted);align-items:center;gap:7px;font-size:11px;font-weight:700;display:inline-flex}.realtime-status span{background:var(--warning);border-radius:50%;width:7px;height:7px}.realtime-connected span{background:var(--success)}.realtime-disconnected span{background:var(--danger)}.message-list{background:var(--surface);min-height:0;padding:26px 28px;overflow-y:auto}.conversation-empty{min-height:160px;color:var(--text-dim);text-align:center;place-items:center;font-size:13px;display:grid}.load-older-button{border:1px solid var(--border-strong);color:var(--text-soft);background:var(--surface);border-radius:999px;margin:0 auto 24px;padding:7px 11px;font-size:11px;font-weight:700;display:block}.message-action-error{color:var(--danger-text);text-align:center;font-size:12px}.message-row{width:fit-content;max-width:min(72%,560px);margin-bottom:18px}.message-meta{align-items:baseline;gap:8px;margin:0 4px 6px;display:flex}.message-meta strong{font-size:12px}.message-meta time{color:var(--text-dim);font-size:10px}.message-report-button{color:var(--text-dim);background:0 0;border:0;padding:0;font-size:10px;text-decoration:underline}.reported-label{color:var(--text-muted);font-size:10px;font-weight:700}.message-row>p{color:var(--text);background:var(--surface-3);overflow-wrap:anywhere;white-space:pre-wrap;border-radius:4px 10px 10px;margin-bottom:0;padding:11px 14px;font-size:14px;line-height:1.55}.message-own{margin-left:auto}.message-own .message-meta{justify-content:flex-end}.message-own>p{color:#fff;background:var(--primary);border-radius:10px 4px 10px 10px}.message-hidden>p{border:1px dashed var(--border-strong);color:var(--text-muted);background:var(--surface-2);font-style:italic}.message-attachments{gap:7px;margin-top:7px;display:grid}.message-attachment{border:1px solid var(--border-strong);border-radius:var(--radius-lg);width:100%;min-width:220px;color:var(--text);background:var(--surface);text-align:left;align-items:center;gap:10px;padding:9px 11px;display:flex;overflow:hidden}.message-attachment:hover{border-color:var(--primary-hover);background:var(--primary-soft)}.message-attachment>span:last-child{min-width:0}.message-attachment strong,.message-attachment small{display:block}.message-attachment strong{text-overflow:ellipsis;white-space:nowrap;font-size:12px;overflow:hidden}.message-attachment small{color:var(--text-muted);margin-top:3px;font-size:10px}.message-attachment-image{padding:0 0 9px;display:grid;overflow:hidden}.message-attachment-image>span:last-child{padding:0 11px}.message-attachment img,.attachment-preview-placeholder{object-fit:cover;width:100%;height:180px;color:var(--text-muted);background:var(--surface-3);place-items:center;font-size:11px;display:grid}.message-report-form{border:1px solid var(--danger-border);border-radius:var(--radius-lg);background:var(--danger-soft);gap:8px;width:min(360px,80vw);margin-top:8px;padding:12px;display:grid}.message-report-form textarea{resize:vertical;border:1px solid var(--border-strong);border-radius:var(--radius);width:100%;font:inherit;padding:9px 10px}.message-report-form>div{justify-content:flex-end;gap:6px;display:flex}.message-composer{border-top:1px solid var(--border);background:var(--surface);grid-template-columns:minmax(0,1fr) auto;align-items:flex-end;gap:12px;padding:18px 20px;display:grid}.message-composer>button[type=submit]{white-space:nowrap}.message-composer textarea{resize:none;border:1px solid var(--border-strong);border-radius:var(--radius);width:100%;min-height:48px;font:inherit;padding:12px 14px;line-height:1.45;display:block}.message-composer-body{min-width:0}.message-input-row{align-items:flex-end;gap:8px;display:flex}.attachment-pick-button{border:1px solid var(--border-strong);border-radius:var(--radius);background:var(--surface);flex:0 0 42px;place-items:center;height:48px;font-size:18px;display:grid}.attachment-pick-button:hover{background:var(--surface-2)}.attachment-drafts{gap:7px;margin-bottom:8px;display:flex;overflow-x:auto}.attachment-drafts>span{border:1px solid var(--border-strong);border-radius:var(--radius);background:var(--surface-2);flex:none;grid-template-columns:minmax(0,150px) auto;padding:7px 8px 7px 10px;display:grid}.attachment-drafts>span>span,.attachment-drafts small{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.attachment-drafts>span>span{font-size:11px;font-weight:700}.attachment-drafts small{color:var(--text-muted);grid-column:1;font-size:9px}.attachment-drafts button{color:var(--text-muted);background:0 0;border:0;grid-area:1/2/span 2;padding:0 3px 0 8px;font-size:16px}.visually-hidden{clip:rect(0, 0, 0, 0);white-space:nowrap;border:0;width:1px;height:1px;padding:0;position:absolute;overflow:hidden}.message-composer .inline-error{margin:6px 0 0;font-size:11px}.page-title-box{flex-wrap:wrap;justify-content:space-between;align-items:flex-start;gap:12px;padding-bottom:24px;display:flex}.page-title{color:var(--text);letter-spacing:-.01em;margin:0;font-size:18px;font-weight:600}.bare-page-meta{justify-content:flex-end;padding-bottom:12px;display:flex}.breadcrumb{flex-wrap:wrap;margin:6px 0 0;padding:0;font-size:13px;list-style:none;display:flex}.breadcrumb li{color:var(--text-soft)}.breadcrumb li+li{padding-left:8px}.breadcrumb li+li:before{color:var(--text-muted);content:"/";padding-right:8px}.breadcrumb li:last-child{color:var(--text-muted)}.card{border:1px solid var(--border);border-radius:var(--radius);background:var(--surface);box-shadow:0 3px 4px var(--shadow-color);margin-bottom:24px}.card-header{border-bottom:1px solid var(--border);flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;padding:18px 24px;display:flex}.card-title{margin:0;font-size:16px;font-weight:600}.card-header>span{color:var(--text-muted);font-size:13px}.card-body{padding:24px}.card-body-flush{padding:0}.stat-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:24px;display:grid}.stat-card{justify-content:space-between;align-items:center;gap:16px;padding:24px;display:flex}.stat-card>div{min-width:0}.stat-label{color:var(--text-muted);text-overflow:ellipsis;white-space:nowrap;margin:0;font-size:14px;overflow:hidden}.stat-value{color:var(--text);text-overflow:ellipsis;white-space:nowrap;margin:8px 0 0;font-size:24px;font-weight:700;line-height:1.2;overflow:hidden}.stat-icon{border-radius:var(--radius);width:56px;height:56px;color:var(--primary);background:var(--primary-soft);flex:none;place-items:center;display:grid}.operations-dashboard-toolbar{justify-content:space-between;align-items:center;gap:16px;margin:0 0 18px;display:flex}.operations-dashboard-toolbar p{color:var(--text-muted);margin:0}.operations-partial-error{border:1px solid var(--danger-border);border-radius:var(--radius);color:var(--danger-text);background:var(--danger-soft);gap:2px;margin-bottom:18px;padding:12px 16px;display:grid}.operations-partial-error span{font-size:12px}.operations-stat-card{width:100%;color:inherit;text-align:left}button.operations-stat-card{border:1px solid var(--border);cursor:pointer}button.operations-stat-card:hover{border-color:var(--primary-border);background:var(--panel-hover)}.operations-stat-detail{color:var(--text-muted);text-overflow:ellipsis;white-space:nowrap;margin:7px 0 0;font-size:12px;overflow:hidden}.stat-icon-danger{color:var(--danger-text);background:var(--danger-soft)}.operations-content-grid{gap:24px;display:grid}.operations-issue-list{display:grid}.operations-severity{background:var(--text-dim);border-radius:50%;width:9px;height:9px}.operations-issue-list button{border:0;border-bottom:1px solid var(--border);width:100%;color:var(--text);text-align:left;background:0 0;grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:12px;padding:14px 24px;display:grid}.operations-issue-list button:hover{background:var(--panel-hover)}.operations-issue-list strong,.operations-issue-list small{display:block}.operations-issue-list small,.operations-issue-list time{color:var(--text-muted);font-size:11px}.operations-severity-warning{background:var(--warning)}.operations-severity-danger{background:var(--danger)}.operations-empty-state{min-height:236px;color:var(--text-muted);text-align:center;align-content:center;place-items:center;gap:8px;padding:24px;display:grid}.operations-empty-state strong{color:var(--text)}.operations-empty-state span{font-size:12px}.table-responsive{overflow-x:auto}.table{border-collapse:collapse;width:100%;color:var(--text);margin:0;font-size:14px}.table th,.table td{border-bottom:1px solid var(--border);text-align:left;vertical-align:middle;padding:13px 24px}.table thead th{color:var(--text-muted);background:var(--surface-2);white-space:nowrap;font-size:13px;font-weight:600}.table tbody tr:last-child td{border-bottom:0}.table tbody tr:hover{background:var(--surface-2)}.table-title{color:var(--text);font-weight:600}.table-desc{color:var(--text-muted)}.table-action{white-space:nowrap;width:1%}.badge{border-radius:var(--radius-sm);padding:3px 6px;font-size:.75rem;font-weight:600;line-height:1.35;display:inline-block}.badge-primary{color:var(--primary-text);background:var(--primary-soft)}.badge-success{color:var(--success-text);background:var(--success-soft)}.badge-danger{color:var(--danger-text);background:var(--danger-soft)}.btn-sm{padding:5px 12px;font-size:12.5px}@media (width<=1200px){.stat-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (width<=700px){.stat-grid{grid-template-columns:1fr}.operations-dashboard-toolbar{flex-direction:column;align-items:stretch}.operations-issue-list button{grid-template-columns:auto minmax(0,1fr);padding-left:16px;padding-right:16px}.operations-issue-list time{grid-column:2}.table th,.table td{padding:12px 16px}}.page-header,.section-heading{justify-content:space-between;align-items:flex-start;gap:24px;display:flex}.eyebrow{color:var(--text-muted);letter-spacing:.12em;text-transform:uppercase;margin:0 0 8px;font-size:12px;font-weight:700}h1,h2,h3,p{margin-top:0}h1{letter-spacing:-.02em;margin-bottom:8px;font-size:clamp(20px,2.2vw,26px);line-height:1.2}h2,h3,h4{color:var(--text)}.page-header>div>p:last-child{max-width:620px;color:var(--text-muted);margin-bottom:0;line-height:1.7}.customer-selector{border:1px solid var(--border);border-radius:var(--radius-lg);background:var(--surface);width:100%;box-shadow:0 4px 16px var(--shadow-color);flex:0 0 100%;padding:16px}.customer-selector-toolbar,.customer-selector-error,.customer-option{justify-content:space-between;align-items:center;gap:12px;display:flex}.customer-selector-toolbar{align-items:flex-end}.customer-selector-heading{align-items:center;gap:12px;min-width:0;display:flex}.customer-selector-heading>div>span,.customer-selector-heading>div>strong,.customer-option span>strong,.customer-option span>small{display:block}.customer-selector-heading>div>span{color:var(--text-muted);margin-bottom:3px;font-size:11px;font-weight:700}.customer-selector-heading>div>strong{font-size:14px}.customer-status{border-radius:999px;padding:4px 8px;font-size:11px;font-weight:800}.customer-status-group,.customer-option-status-group{flex:none;align-items:center;gap:6px;display:flex}.customer-status-active{color:var(--success-text);background:var(--success-soft)}.customer-status-inactive{color:var(--warning-text);background:var(--warning-soft)}.customer-status-connected{color:var(--success-text);background:var(--success-soft)}.customer-status-disconnected{color:var(--text-muted);background:var(--surface-2)}.customer-selector input{border:1px solid var(--border-strong);border-radius:var(--radius);width:min(360px,100%);color:var(--text);background:var(--surface);outline:none;padding:10px 12px}.customer-selector input:focus{border-color:var(--primary-hover);box-shadow:0 0 0 3px var(--focus-ring)}.customer-options{grid-template-columns:repeat(auto-fill,minmax(210px,1fr));gap:8px;max-height:190px;margin-top:14px;display:grid;overflow-y:auto}.customer-option{border-radius:var(--radius);width:100%;min-height:64px;color:var(--text);background:var(--surface-2);text-align:left;border:1px solid #0000;padding:12px}.customer-option:hover,.customer-option-selected{color:var(--primary-text);background:var(--primary-soft)}.customer-option:hover{border-color:var(--primary-border)}.customer-option-selected{border-color:var(--primary-hover);box-shadow:inset 0 0 0 1px var(--primary-hover)}.customer-option span>strong{font-size:12px}.customer-option span>small,.customer-option>small{color:var(--text-muted);margin-top:3px;font-size:10px}.customer-option-status{border-radius:999px;flex:none;padding:3px 7px;font-weight:700}.customer-option-status-active{background:var(--success-soft);color:var(--success-text)!important}.customer-option-status-inactive{background:var(--warning-soft);color:var(--warning-text)!important}.customer-option-status-connected{background:var(--success-soft);color:var(--success-text)!important}.customer-option-status-disconnected{background:var(--surface);color:var(--text-muted)!important}.customer-option-status-group>small{margin-top:0}.customer-option-state{color:var(--text-muted);text-align:center;grid-column:1/-1;padding:16px 8px 8px;font-size:12px}.customer-selector-error{color:var(--danger-text);font-size:11px}.customer-selector-error button{border-radius:var(--radius);color:var(--danger-text);background:var(--danger-soft);border:0;flex:none;padding:6px 8px;font-weight:700}.customer-warning{border:1px solid var(--warning-border);border-radius:var(--radius-lg);color:var(--warning-text);background:var(--warning-soft);margin-top:24px;padding:12px 16px;font-size:13px}.customer-setting-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:24px;display:grid}.customer-setting-grid>.card{margin:0}.customer-notice-setting{justify-content:space-between;align-items:center;gap:32px;display:flex}.customer-notice-setting p:last-child{max-width:680px;color:var(--text-muted);margin-bottom:0;line-height:1.6}.customer-notice-setting-control{flex:none;align-items:center;gap:12px;display:flex}.setting-state{color:var(--danger-text);font-size:12px;font-weight:800}.setting-state-enabled{color:var(--success-text)}.setting-switch{border:1px solid var(--border-strong);min-width:82px;color:var(--text);background:var(--surface);border-radius:999px;align-items:center;gap:8px;padding:9px 12px;font-weight:700;display:inline-flex}.setting-switch span{background:var(--text-dim);border-radius:50%;width:10px;height:10px}.setting-switch[aria-checked=true] span{background:var(--success)}.setting-switch:disabled{cursor:not-allowed;opacity:.55}.customer-theme-setting>p{color:var(--text-muted);margin:0 0 18px;line-height:1.6}.theme-options{grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;display:grid}.theme-option{--theme-option-color:var(--primary);border:1px solid var(--border-strong);border-radius:var(--radius);min-height:42px;color:var(--text);background:var(--input-bg);justify-content:center;align-items:center;gap:8px;padding:10px 12px;font-weight:600;transition:border-color .16s,background-color .16s,box-shadow .16s;display:flex}.theme-option:hover:not(:disabled){border-color:var(--theme-option-color);background:color-mix(in srgb, var(--theme-option-color) 8%, var(--input-bg))}.theme-option[aria-checked=true]{border-color:var(--theme-option-color);background:color-mix(in srgb, var(--theme-option-color) 14%, var(--input-bg));box-shadow:inset 0 0 0 1px var(--theme-option-color), 0 0 0 2px color-mix(in srgb, var(--theme-option-color) 24%, transparent)}.theme-option:disabled{cursor:not-allowed;opacity:.55}.theme-swatch{border:1px solid #ffffff40;border-radius:50%;flex:none;width:14px;height:14px;box-shadow:0 0 0 1px #0000001f}.theme-swatch-inline{vertical-align:middle;margin-right:8px;display:inline-block}.theme-section>p{color:var(--text-muted);margin:0 0 18px;line-height:1.6}.theme-current{align-items:center;gap:18px;display:flex}.theme-current-swatch{border-radius:var(--radius);border:1px solid #ffffff40;flex:none;width:52px;height:52px}.theme-current strong{margin-bottom:4px;font-size:1.05rem;display:block}.theme-current p{color:var(--text-muted);margin:0;line-height:1.6}.theme-current .theme-next-change{margin-top:4px;font-size:.85rem}.theme-inline-field{flex-wrap:wrap;align-items:center;gap:10px;margin-top:18px;display:flex}.theme-inline-field label{color:var(--text-muted);font-size:.9rem}.theme-rotation-grid{grid-template-columns:repeat(7,minmax(0,1fr));gap:10px;display:grid}.theme-rotation-grid label{flex-direction:column;gap:6px;display:flex}.theme-rotation-grid label>span{color:var(--text-muted);text-align:center;font-size:.85rem;font-weight:700}.theme-actions{gap:10px;margin-top:18px;display:flex}.theme-schedule-form{grid-template-columns:repeat(auto-fit,minmax(150px,1fr));align-items:end;gap:12px;margin-bottom:22px;display:grid}.theme-schedule-form label{flex-direction:column;gap:6px;display:flex}.theme-schedule-form label>span{color:var(--text-muted);font-size:.85rem}.notice-section.notice-management-disabled{border:1px solid var(--warning-border);border-radius:var(--radius);background:var(--warning-soft);box-shadow:none;padding:24px}.notice-management-disabled h2{letter-spacing:normal;margin-bottom:8px;font-size:16px;font-weight:600}.notice-management-disabled p:last-child{color:var(--warning-text);margin-bottom:0}.environment-badge,.card-status,.source-label,.status-label{border-radius:var(--radius-sm);font-size:11.5px;font-weight:600}.platform-report-filters{flex-wrap:wrap;gap:8px;margin:20px 0;display:flex}.filter-chip{border:1px solid var(--border-strong);color:var(--text-soft);background:var(--surface);font:inherit;cursor:pointer;border-radius:999px;padding:8px 13px;font-size:13px}.filter-chip-active{border-color:var(--primary-text);color:var(--primary-text);background:var(--primary-soft);font-weight:700}.platform-report-layout{grid-template-columns:minmax(260px,.7fr) minmax(0,1.3fr);align-items:start;gap:18px;display:grid}.platform-report-list{gap:8px;display:grid}.platform-report-item{border:1px solid var(--border);border-radius:var(--radius-lg);width:100%;color:var(--text);background:var(--surface);text-align:left;cursor:pointer;gap:8px;padding:16px;display:grid}.platform-report-item:hover,.platform-report-item-active{border-color:var(--primary-hover);background:var(--primary-soft)}.platform-report-item strong{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.platform-report-item>span:last-child{color:var(--text-muted);font-size:12px}.platform-report-detail{border:1px solid var(--border);border-radius:var(--radius-lg);background:var(--surface);box-shadow:0 1px 2px var(--shadow-color);padding:24px}.platform-report-detail>header{border-bottom:1px solid var(--border);justify-content:space-between;align-items:flex-start;gap:16px;padding-bottom:18px;display:flex}.platform-report-detail h3{margin:10px 0 0;font-size:20px}.platform-report-detail time{color:var(--text-muted);font-size:12px}.platform-report-summary{grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;margin:20px 0;display:grid}.platform-report-summary div:last-child{grid-column:1/-1}.platform-report-summary dt,.reported-content>span{color:var(--text-muted);margin-bottom:5px;font-size:12px;font-weight:700}.platform-report-summary dd{color:var(--text);margin:0;line-height:1.5}.reported-content{border-radius:var(--radius-lg);background:var(--surface-2);padding:18px}.reported-content p{color:var(--text);white-space:pre-wrap;word-break:break-word;margin:8px 0 0;line-height:1.65}.platform-report-actions{justify-content:flex-end;gap:8px;margin:20px 0;display:flex}.platform-report-actions>span{color:var(--warning-text);align-self:center;font-size:12px}.platform-report-history{border-top:1px solid var(--border);padding-top:20px}.platform-report-history h4{margin:0 0 14px}.platform-report-history>p{color:var(--text-muted);margin:0;font-size:13px}.platform-report-history ol{gap:10px;margin:0;padding:0;list-style:none;display:grid}.platform-report-history li{color:var(--text-soft);grid-template-columns:minmax(100px,auto) 1fr auto;align-items:center;gap:12px;font-size:13px;display:grid}.status-pending{color:var(--warning-text);background:var(--warning-soft)}.status-hidden{color:var(--danger-text);background:var(--danger-soft)}.status-dismissed{color:var(--text-soft);background:var(--surface-3)}.status-restored{color:var(--success-text);background:var(--success-soft)}.card-action{border:0}.notice-layout{display:grid}.section-description{color:var(--text-muted);margin:0 0 20px;line-height:1.6}.platform-notice-list{margin:0 -24px -24px;display:grid}.platform-notice-row{justify-content:space-between;align-items:center;gap:28px;padding:16px 24px;display:flex}.platform-notice-main{gap:8px;min-width:0;display:grid}.platform-notice-badges,.notice-badges,.platform-notice-meta{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.platform-notice-meta{color:var(--text-muted);font-size:12px}.source-label{color:var(--text);background:var(--surface-3);padding:3px 7px;display:inline-block}.source-platform{color:var(--violet-text);background:var(--violet-soft)}.source-customer{color:var(--success-text);background:var(--success-soft)}.platform-notice-form{margin:20px 0 28px}.platform-target-summary,.platform-customer-targets{border:1px solid var(--border-strong);border-radius:var(--radius-lg);color:var(--text-soft);background:var(--surface-2);grid-column:1/-1;padding:16px}.platform-customer-targets{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;display:grid}.platform-customer-targets legend{color:var(--text);padding:0 6px;font-size:13px;font-weight:700}.platform-customer-targets label{border-radius:var(--radius);background:var(--surface);align-items:center;gap:10px;padding:10px;display:flex}.platform-customer-targets input{width:auto}.platform-customer-targets span{color:var(--text);gap:2px;display:grid}.platform-customer-targets small{color:var(--text-muted);font-weight:400}.platform-audit-filters{border:1px solid var(--border);border-radius:var(--radius-lg);background:var(--surface);grid-template-columns:minmax(180px,1.2fr) minmax(160px,1fr) repeat(2,minmax(140px,.8fr)) auto;align-items:end;gap:14px;margin-bottom:24px;padding:20px;display:grid}.platform-audit-filters label{color:var(--text);gap:7px;font-size:12px;font-weight:700;display:grid}.platform-audit-filters input,.platform-audit-filters select{border:1px solid var(--border-strong);border-radius:var(--radius);min-width:0;height:42px;color:var(--text);background:var(--surface);font:inherit;padding:0 12px;font-weight:400}.platform-audit-filters input:focus,.platform-audit-filters select:focus{border-color:var(--primary-hover);outline:3px solid var(--focus-ring)}.platform-audit-filter-actions{gap:8px;display:flex}.platform-audit-filters>.inline-error{grid-column:1/-1;margin:0}.platform-audit-list{gap:10px;display:grid}.platform-audit-row{border:1px solid var(--border);border-radius:var(--radius-lg);background:var(--surface);justify-content:space-between;align-items:center;gap:24px;padding:18px 22px;display:flex}.platform-audit-main{align-items:center;gap:12px;min-width:0;display:flex}.platform-audit-main>div{gap:4px;min-width:0;display:grid}.platform-audit-main strong{color:var(--text);font-size:14px}.platform-audit-main small,.platform-audit-row time{color:var(--text-muted);font-size:12px}.moderation-list{gap:12px;display:grid}.moderation-card{border:1px solid var(--border);border-radius:var(--radius-lg);background:var(--surface);padding:22px 24px}.moderation-meta{justify-content:space-between;align-items:center;gap:16px;margin-bottom:16px;display:flex}.moderation-meta time{color:var(--text-muted);font-size:12px}.reported-message,.report-reason{color:var(--text-soft);white-space:pre-wrap;gap:6px;margin-bottom:14px;line-height:1.6;display:grid}.reported-message{border-radius:var(--radius-lg);background:var(--surface-2);padding:14px}.reported-message strong,.report-reason strong{color:var(--text);font-size:12px}.moderation-error{border-radius:var(--radius-lg);color:var(--danger-text);background:var(--danger-soft);padding:12px 14px}.audit-list{gap:10px;display:grid}.audit-row{border:1px solid var(--border);border-radius:var(--radius-lg);background:var(--surface);justify-content:space-between;align-items:center;gap:24px;padding:18px 22px;display:flex}.audit-row>div{align-items:center;gap:12px;min-width:0;display:flex}.audit-row strong{font-size:14px}.audit-row small,.audit-row time{color:var(--text-muted);font-size:12px}.audit-action{min-width:74px;color:var(--primary-text);background:var(--primary-soft);text-align:center;border-radius:999px;padding:5px 8px;font-size:11px;font-weight:700}.notice-list,.managed-list{margin:0 -24px -24px;display:grid}.panel-state,.notice-form{border:1px solid var(--border);border-radius:var(--radius);background:var(--surface)}.notice-item{border-bottom:1px solid var(--border)}.managed-row{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;gap:24px;padding:16px 24px;display:flex}.notice-list>:last-child,.managed-list>:last-child,.platform-notice-list>:last-child{border-bottom:0}.notice-row{width:100%;color:inherit;text-align:left;background:0 0;border:0;justify-content:space-between;align-items:center;gap:16px;padding:16px 24px;display:flex}.notice-row:hover{background:var(--surface-2)}.notice-row-main{gap:8px;min-width:0;display:grid}.notice-row-title{color:var(--text);text-overflow:ellipsis;white-space:nowrap;font-size:15px;font-weight:600;overflow:hidden}.notice-row-link{text-align:left;background:0 0;border:0;align-items:center;gap:8px;padding:0;display:inline-flex}.notice-row-link:hover{color:var(--primary-text)}.notice-row time{color:var(--text-muted);flex:none;margin-left:auto;font-size:12px}.notice-row-caret{border-right:2px solid var(--text-muted);border-bottom:2px solid var(--text-muted);flex:none;width:7px;height:7px;margin-bottom:3px;transition:transform .15s;transform:rotate(45deg)}[aria-expanded=true]>.notice-row-caret{margin-bottom:-3px;transform:rotate(-135deg)}.notice-unread{box-shadow:inset 3px 0 var(--primary)}.notice-body{padding:0 24px 20px}.notice-body>p{border-top:1px solid var(--border);color:var(--text-soft);white-space:pre-wrap;margin:0;padding-top:16px;line-height:1.75}.managed-row h3{margin:8px 0 6px;font-size:15px;font-weight:600}.managed-row small{color:var(--text-muted)}.empty-card,.panel-state{color:var(--text-muted);text-align:center;padding:32px}.empty-card{padding:40px 24px}.panel-error,.inline-error{color:var(--danger-text)}.primary-button,.secondary-button,.danger-button{border-radius:var(--radius);padding:9px 14px;font-weight:700}.danger-button{border:1px solid var(--danger);color:#fff;background:var(--danger)}.primary-button:disabled,.secondary-button:disabled,.danger-button:disabled{cursor:not-allowed;opacity:.55}.primary-button{border:1px solid var(--primary);color:#fff;background:var(--primary)}.secondary-button{border:1px solid var(--border-strong);color:var(--text);background:var(--surface)}.notice-form{grid-template-columns:repeat(2,minmax(0,1fr));gap:18px;margin-bottom:20px;padding:24px;display:grid}.notice-form label{color:var(--text);gap:8px;font-size:13px;font-weight:700;display:grid}.notice-form label.notice-form-wide{grid-column:1/-1}.notice-template-picker{border:1px solid var(--border-strong);border-radius:var(--radius-lg);background:var(--surface-2);grid-column:1/-1;padding:14px 16px}.notice-template-picker legend{color:var(--text);padding:0 6px;font-size:13px;font-weight:700}.notice-template-row{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.notice-template-row select{width:auto;min-width:180px}.notice-template-picker .field-hint{color:var(--text-dim);margin:10px 0 0;font-size:12px;font-weight:400}.notice-form label span{color:var(--text-dim);font-weight:400}.notice-form input,.notice-form textarea,.notice-form select{border:1px solid var(--border-strong);border-radius:var(--radius);width:100%;color:var(--text);background:var(--surface);font:inherit;padding:10px 12px;font-weight:400}.form-actions,.row-actions{justify-content:flex-end;gap:8px;display:flex}.form-actions,.notice-form .inline-error{grid-column:1/-1}.status-label{color:var(--text-soft);background:var(--surface-3);padding:3px 7px;display:inline-block}.status-published{color:var(--success-text);background:var(--success-soft)}.status-scheduled{color:var(--primary-text);background:var(--primary-soft)}.environment-badge{color:var(--text);background:var(--surface-3);padding:8px 12px}.summary{border:1px solid var(--primary-border);border-radius:var(--radius-lg);color:#fff;background:radial-gradient(120% 160% at 100% 0,#1ab0f833 0%,#0000 55%),linear-gradient(135deg,#40357f,#6552cb);grid-template-columns:minmax(260px,.9fr) minmax(320px,1.1fr);gap:40px;margin:24px 0 32px;padding:28px 32px;display:grid}.summary .eyebrow{color:var(--primary-100)}.summary h2{letter-spacing:-.025em;margin-bottom:0;font-size:26px;line-height:1.25}.summary>p{color:var(--primary-100);margin-bottom:0;line-height:1.7}.selected-customer-summary{border-top:1px solid #fff3;grid-column:1/-1;justify-content:space-between;align-items:center;gap:16px;padding-top:20px;display:flex}.selected-customer-summary span{color:var(--primary-100);font-size:13px}.summary code{border-radius:var(--radius-sm);color:#fff;background:#1018283d;margin:4px 4px 0;padding:1px 6px;font-family:SFMono-Regular,Consolas,monospace;font-size:.85em;display:inline-block}.platform-audit-section,.platform-report-section,.platform-notice-section,.platform-support-section,.audit-section,.moderation-section,.notice-section{border:1px solid var(--border);border-radius:var(--radius);background:var(--surface);box-shadow:0 3px 4px var(--shadow-color);margin:0 0 24px;padding:0 24px 24px}.section-heading{border-bottom:1px solid var(--border);flex-wrap:wrap;align-items:center;gap:12px;margin:0 -24px 24px;padding:18px 24px}.section-heading>div{flex-wrap:wrap;align-items:baseline;gap:10px;display:flex}.section-heading .eyebrow{color:var(--text-dim);letter-spacing:.05em;order:2;margin:0;font-size:11px}.section-heading h2{letter-spacing:normal;margin-bottom:0;font-size:16px;font-weight:600}.section-heading>span{color:var(--text-muted);font-size:13px}.section-intro{border-bottom:1px solid var(--border);flex-wrap:wrap;justify-content:space-between;align-items:center;gap:16px;margin:0 -24px 20px;padding:16px 24px;display:flex}.section-intro .section-description{flex:360px;margin:0}.section-meta,.platform-report-count,.ticket-management-count,.support-list-count{color:var(--text-muted);white-space:nowrap;font-size:12px}.service-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:16px;display:grid}.service-card{border:1px solid var(--border);border-radius:var(--radius-lg);background:var(--surface);min-height:200px;box-shadow:0 1px 2px var(--shadow-color);padding:22px;transition:border-color .15s,transform .15s}.service-card:hover{border-color:var(--primary-border);transform:translateY(-2px)}.card-number{color:var(--text-dim);letter-spacing:.1em;font-size:12px;font-weight:700}.service-card h3{margin:30px 0 10px;font-size:18px}.service-card p{min-height:48px;color:var(--text-muted);margin-bottom:22px;font-size:14px;line-height:1.6}.card-status{color:var(--text-soft);background:var(--surface-3);padding:3px 7px;display:inline-block}.support-chat-page{border:1px solid var(--border);border-radius:var(--radius);background:var(--surface);min-height:650px;box-shadow:0 3px 4px var(--shadow-color);grid-template-columns:280px minmax(0,1fr);margin-bottom:24px;display:grid;overflow:hidden}.support-chat-guide{border-right:1px solid var(--border);background:var(--surface-2);padding:32px 24px}.support-chat-guide h2{letter-spacing:normal;margin:8px 0 12px;font-size:16px;font-weight:600}.support-chat-guide>p:last-of-type{color:var(--text-muted);font-size:13px;line-height:1.7}.support-chat-guide dl{gap:12px;margin-top:32px;display:grid}.support-chat-guide dl div{border:1px solid var(--border);border-radius:var(--radius-lg);background:var(--surface);padding:12px}.support-chat-guide dt,.support-chat-guide dd{margin:0}.screen-share-panel{border:1px solid var(--primary-border);border-radius:var(--radius);background:var(--primary-soft);gap:10px;padding:14px;display:grid}.customer-screen-share{margin-top:20px}.screen-share-panel strong{color:var(--text);font-size:12px}.screen-share-panel p{color:var(--text-muted);margin:4px 0 0;font-size:11px;line-height:1.55}.screen-share-panel button{border-radius:var(--radius);color:#fff;background:var(--primary);border:0;padding:8px 10px;font-size:11px;font-weight:700}.screen-share-panel button:disabled{cursor:not-allowed;opacity:.5}.screen-share-actions{gap:7px;display:flex}.screen-share-start-options{gap:8px;display:grid}.screen-share-panel .screen-share-pointer-capture-notice{color:var(--text-dim);margin:0;font-size:12px}.screen-share-audio-option{color:var(--text-soft);cursor:pointer;align-items:flex-start;gap:7px;font-size:11px;font-weight:600;display:flex}.screen-share-audio-option input{flex:none;margin-top:2px}.screen-share-audio-option span{gap:2px;display:grid}.screen-share-audio-option small{color:var(--text-dim);font-size:10px;font-weight:400;line-height:1.45}.screen-share-panel .screen-share-audio-notice{color:var(--warning-text);margin-top:0}.screen-share-panel .secondary-button{color:var(--text-soft);background:var(--surface);box-shadow:inset 0 0 0 1px var(--border-strong)}.screen-share-panel .danger-button{background:var(--danger)}.screen-share-panel .screen-share-error{color:var(--danger-text)}.support-chat-guide dt{color:var(--text-dim);text-transform:uppercase;font-size:10px;font-weight:700}.support-chat-guide dd{color:var(--text);text-overflow:ellipsis;margin-top:5px;font-size:13px;font-weight:700;overflow:hidden}.support-thread{background:var(--surface);grid-template-rows:auto minmax(0,1fr) auto;min-width:0;min-height:650px;display:grid}.support-thread-header{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;gap:12px;min-height:66px;padding:14px 24px;display:flex}.support-thread-header h2{letter-spacing:normal;margin:0;font-size:16px;font-weight:600}.support-thread-header p{color:var(--text-muted);margin:5px 0 0;font-size:12px}.support-refresh-state{color:var(--text-muted);flex:none;align-items:center;gap:7px;font-size:11px;font-weight:700;display:inline-flex}.support-thread-header-actions{flex:none;align-items:center;gap:12px;display:flex}.support-thread-header-actions .secondary-button{padding:6px 10px;font-size:12px}.support-refresh-state span{background:var(--success);border-radius:50%;width:7px;height:7px}.support-message-list{min-height:0;padding:28px;overflow-y:auto}.support-message{width:fit-content;max-width:min(72%,560px);margin-bottom:18px}.support-message>div{align-items:baseline;gap:8px;margin:0 4px 6px;display:flex}.support-message strong{color:var(--text);font-size:12px}.support-message time{color:var(--text-dim);font-size:10px}.support-message p{color:var(--text);background:var(--surface-3);overflow-wrap:anywhere;white-space:pre-wrap;border-radius:4px 10px 10px;margin:0;padding:11px 14px;font-size:14px;line-height:1.55}.support-message-own{margin-left:auto}.support-message-own>div{justify-content:flex-end}.support-message-own p{color:#fff;background:var(--primary);border-radius:10px 4px 10px 10px}.support-message-system{border:1px solid var(--primary-border);border-radius:var(--radius);background:var(--primary-soft);width:min(100%,640px);max-width:640px;margin-left:auto;margin-right:auto;padding:14px}.support-message-system>div{justify-content:center}.support-message-system>p{text-align:center;background:0 0;padding:0}.support-message-system .customer-screen-share-embedded{border-color:var(--border-strong);background:var(--surface);margin:12px 0 0}.screen-share-panel .screen-share-embedded-status{margin-top:0}.support-composer{border-top:1px solid var(--border);background:var(--surface-2);padding:16px 20px 20px}.support-composer>p{color:var(--danger-text);margin:0 0 9px;font-size:12px}.support-composer>div{grid-template-columns:minmax(0,1fr) auto;align-items:end;gap:10px;display:grid}.support-composer textarea{resize:vertical;border:1px solid var(--border-strong);border-radius:var(--radius);width:100%;min-height:54px;max-height:140px;color:var(--text);background:var(--surface);font:inherit;padding:12px;font-size:13px}.support-composer button{border-radius:var(--radius);color:#fff;background:var(--primary);border:0;min-width:72px;padding:12px 16px;font-size:13px;font-weight:700}.support-composer button:disabled{cursor:not-allowed;opacity:.5}.platform-support-layout{border:1px solid var(--border);border-radius:var(--radius);background:var(--surface);grid-template-columns:220px minmax(420px,1fr) 390px;min-height:650px;display:grid;position:relative;overflow:hidden}.platform-support-list{border-right:1px solid var(--border);background:var(--surface-2);min-width:0}.support-list-item{border-radius:var(--radius);width:calc(100% - 16px);color:var(--text);text-align:left;background:0 0;border:0;grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:10px;margin:8px;padding:11px 10px;display:grid}.support-list-item:hover{background:var(--panel-hover)}.support-list-item-active,.support-list-item-active:hover{color:var(--primary-soft-text);background:var(--primary-soft);box-shadow:inset 2px 0 var(--primary)}.support-list-item>span:nth-child(2){min-width:0}.support-list-item strong,.support-list-item small{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.support-list-item strong{font-size:13px}.support-list-item small{color:var(--text-dim);margin-top:4px;font-size:11px}.support-list-item b{color:#fff;background:var(--primary);border-radius:999px;place-items:center;min-width:22px;padding:3px 6px;font-size:10px;display:inline-grid}.support-list-item time{color:var(--text-dim);font-size:10px}.support-list-item em{color:var(--primary);text-overflow:ellipsis;white-space:nowrap;margin-top:3px;font-size:11px;font-style:normal;font-weight:500;display:block;overflow:hidden}.support-list-filter{border-bottom:1px solid var(--border);grid-template-columns:1fr 1fr;gap:8px;padding:12px;display:grid}.support-list-filter .support-unread-filter{color:var(--text-muted);align-items:center;gap:7px;font-size:12px;display:flex}.support-list-count{place-self:center end}.platform-report-count{margin-left:auto}.support-list-filter select,.support-ticket-form select{border:1px solid var(--border-strong);border-radius:var(--radius);min-width:0;color:var(--text);background:var(--surface);font:inherit;padding:8px 9px;font-size:11px}.support-list-filter select:last-child{grid-column:1/-1}.support-ticket-badges{gap:5px;margin-top:7px;display:flex}.support-ticket-badges i{color:var(--text-muted);background:var(--surface-3);border-radius:999px;padding:2px 5px;font-size:9px;font-style:normal;font-weight:700}.support-ticket-badges i[data-status=IN_PROGRESS],.support-ticket-badges i[data-status=WAITING_CUSTOMER]{color:var(--primary);background:var(--primary-soft)}.support-ticket-badges i[data-status=RESOLVED]{color:var(--success-text);background:var(--success-soft)}.support-ticket-badges i[data-priority=HIGH]{color:var(--warning-text);background:var(--warning-soft)}.support-ticket-badges i[data-priority=URGENT]{color:var(--danger-text);background:var(--danger-soft)}.support-ticket-panel{border-left:1px solid var(--border);background:var(--surface-2);min-width:0;max-height:650px;overflow-y:auto}.support-ticket-panel>header{border-bottom:1px solid var(--border);padding:18px 20px 13px}.operator-screen-share{margin:14px 14px 0}.platform-support-layout-screen-sharing{grid-template-columns:minmax(0,1fr) clamp(320px,28vw,420px)}.platform-support-layout-screen-sharing .platform-support-list{display:none}.platform-support-layout-screen-sharing .support-thread{border-left:1px solid var(--border);grid-area:1/2}.platform-support-layout-screen-sharing .support-ticket-registration{background:var(--surface);border-top:0;border-left:0;grid-area:1/1;position:static;overflow:visible}.platform-support-layout-screen-sharing .support-ticket-registration>:not(.operator-screen-share){display:none}.platform-support-layout-screen-sharing .operator-screen-share{z-index:2;background:var(--surface-2);border:0;border-radius:0;grid-template-rows:minmax(0,1fr) auto auto;margin:0;padding:18px;position:absolute;inset:0 clamp(320px,28vw,420px) 0 0}.platform-support-layout-screen-sharing .screen-share-video-wrap{aspect-ratio:auto;min-height:0}.screen-share-heading{justify-content:space-between;align-items:flex-start;gap:8px;display:flex}.screen-share-heading button{flex:none}.screen-share-video-wrap{aspect-ratio:16/9;border:1px solid var(--border-strong);border-radius:var(--radius);background:#080a0c;position:relative;overflow:hidden}.screen-share-video-content{z-index:1;object-fit:contain;width:100%;height:100%;display:block;position:relative}.screen-share-video-fill .screen-share-video-content{object-fit:cover}.screen-share-video-background{object-fit:cover;opacity:.34;filter:blur(22px)saturate(.8)brightness(.58);pointer-events:none;width:calc(100% + 48px);height:calc(100% + 48px);position:absolute;inset:-24px}.screen-share-video-wrap:not(.screen-share-video-empty) video{cursor:crosshair}.screen-share-pointer-pulse{z-index:3;background:color-mix(in srgb, var(--primary) 72%, transparent);width:18px;height:18px;box-shadow:0 0 0 2px color-mix(in srgb, var(--primary) 42%, transparent);pointer-events:none;border:2px solid #fff;border-radius:50%;animation:.7s ease-out forwards screen-share-pointer-pulse;position:absolute;transform:translate(-50%,-50%)}@keyframes screen-share-pointer-pulse{0%{opacity:1;transform:translate(-50%,-50%)scale(.55)}to{opacity:0;transform:translate(-50%,-50%)scale(1.65)}}.screen-share-video-expanded{z-index:50;aspect-ratio:auto;border:0;border-radius:0;position:fixed;inset:0}.screen-share-video-wrap:fullscreen{aspect-ratio:auto;border:0;border-radius:0}.screen-share-video-actions{z-index:4;opacity:0;pointer-events:none;gap:6px;transition:opacity .18s,transform .18s;display:flex;position:absolute;bottom:12px;right:12px;transform:translateY(6px)}.screen-share-controls-visible .screen-share-video-actions,.screen-share-video-actions:hover,.screen-share-video-actions:focus-within{opacity:1;pointer-events:auto;transform:translateY(0)}.screen-share-panel .screen-share-expand-button,.screen-share-panel .screen-share-audio-button,.screen-share-panel .screen-share-fit-button,.screen-share-panel .screen-share-record-button,.screen-share-panel .screen-share-end-button{color:#fff;background:#080a0c9e;padding:5px 9px;font-size:10px;box-shadow:inset 0 0 0 1px #ffffff42}.screen-share-panel .screen-share-expand-button,.screen-share-panel .screen-share-fit-button,.screen-share-panel .screen-share-record-button,.screen-share-panel .screen-share-end-button{padding:7px 12px;font-size:11px}.screen-share-panel .screen-share-record-button[aria-pressed=true]{background:#b02028d1;box-shadow:inset 0 0 0 1px #fff6}.screen-share-panel .screen-share-end-button{background:#b02028d1}.screen-share-recording-badge{border-radius:var(--radius);color:#fff;background:#b02028e0;align-items:center;gap:5px;padding:3px 8px;font-size:10px;font-weight:600;display:inline-flex;position:absolute;top:8px;left:8px}.screen-share-recording-badge:before{content:"";background:#fff;border-radius:50%;width:6px;height:6px}.screen-share-panel .screen-share-recording-notice{color:var(--text-dim);overflow-wrap:anywhere;margin-top:0;font-size:10px}.screen-share-quality{border-radius:var(--radius);color:#ffffffd1;font-variant-numeric:tabular-nums;background:#080a0c9e;padding:3px 7px;font-size:10px;position:absolute;bottom:8px;left:8px}.screen-share-video-empty{place-items:center;display:grid}.screen-share-video-empty video{display:none}@media (hover:none){.screen-share-video-actions{opacity:1;pointer-events:auto;transform:none}}.screen-share-video-empty span{color:var(--text-dim);font-size:10px}.support-ticket-panel h3{margin:4px 0 0;font-size:14px}.support-ticket-form{border-bottom:1px solid var(--border);gap:12px;padding:16px 20px;display:grid}.support-ticket-form label{color:var(--text-muted);gap:6px;font-size:11px;font-weight:700;display:grid}.support-ticket-form select{width:100%;font-size:12px}.support-ticket-form input,.ticket-create-bar input,.ticket-create-bar select,.ticket-management-filters input,.ticket-management-filters select{border:1px solid var(--border-strong);border-radius:var(--radius);width:100%;min-width:0;color:var(--text);background:var(--surface);font:inherit;padding:9px 10px;font-size:12px}.support-ticket-summary strong,.support-ticket-summary span{display:block}.support-ticket-summary span{color:var(--text-dim);font-size:11px}.ticket-create-bar{border:1px solid var(--border);border-radius:var(--radius);background:var(--surface);grid-template-columns:minmax(220px,.8fr) minmax(280px,1.2fr) auto;align-items:end;gap:12px;margin-bottom:14px;padding:14px;display:grid}.ticket-create-bar label{color:var(--text-muted);gap:6px;font-size:11px;font-weight:700;display:grid}.ticket-create-bar button{border-radius:var(--radius);color:#fff;background:var(--primary);border:0;min-height:36px;padding:9px 15px;font-size:12px;font-weight:700}.ticket-create-bar button:disabled{cursor:not-allowed;opacity:.5}.ticket-create-bar>p{color:var(--success-text);grid-column:1/-1;margin:0;font-size:11px}.ticket-management-layout{border:1px solid var(--border);border-radius:var(--radius);background:var(--surface);grid-template-columns:minmax(380px,1fr) minmax(320px,.72fr);min-height:650px;display:grid;overflow:hidden}.ticket-management-list{border-right:1px solid var(--border);background:var(--surface-2);min-width:0;max-height:650px;overflow-y:auto}.ticket-management-filters{z-index:1;border-bottom:1px solid var(--border);background:var(--surface-2);grid-template-columns:repeat(3,1fr);gap:8px;padding:12px;display:grid;position:sticky;top:0}.ticket-management-filters input,.ticket-management-count{grid-column:1/-1}.ticket-management-item{border-radius:var(--radius);width:calc(100% - 16px);color:var(--text);text-align:left;background:0 0;border:0;grid-template-columns:minmax(0,1fr) auto;gap:8px 12px;margin:8px;padding:12px;display:grid}.ticket-management-item:hover,.ticket-management-item-active{background:var(--panel-hover)}.ticket-management-item-active{box-shadow:inset 3px 0 var(--primary)}.ticket-management-item strong,.ticket-management-item small{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.ticket-management-item small,.ticket-management-meta{color:var(--text-dim);margin-top:4px;font-size:10px}.ticket-management-item .support-ticket-badges{align-self:start;margin-top:0}.ticket-management-meta{grid-column:1/-1}.ticket-management-layout>.support-ticket-panel{border-left:0;max-height:650px}.ticket-management-empty{color:var(--text-dim);place-items:center;font-size:13px;display:grid}@media (width<=900px){.ticket-create-bar,.ticket-management-layout{grid-template-columns:1fr}.ticket-management-list{border-right:0;border-bottom:1px solid var(--border);max-height:360px}}.support-ticket-form button,.support-internal-notes form button{border-radius:var(--radius);color:#fff;background:var(--primary);border:0;padding:9px 12px;font-size:12px;font-weight:700}.support-ticket-form button:disabled,.support-internal-notes form button:disabled{cursor:not-allowed;opacity:.5}.support-current-assignee{color:var(--text-dim);text-overflow:ellipsis;white-space:nowrap;margin:-3px 0 0;font-size:10px;overflow:hidden}.support-ticket-feedback{color:var(--success-text);margin:12px 20px 0;font-size:11px}.support-ticket-error{color:var(--danger-text)}.support-internal-notes{padding:18px 20px 24px}.support-internal-notes>p,.support-note-list>p{color:var(--text-dim);margin:5px 0 12px;font-size:10px}.support-internal-notes form{gap:8px;display:grid}.support-internal-notes textarea{resize:vertical;border:1px solid var(--border-strong);border-radius:var(--radius);min-height:74px;color:var(--text);background:var(--surface);font:inherit;padding:10px;font-size:12px}.support-note-list{gap:9px;margin-top:14px;display:grid}.support-note-list article{border:1px solid var(--border);border-radius:var(--radius);background:var(--surface);padding:10px}.support-note-list article>div{justify-content:space-between;gap:8px;display:flex}.support-note-list strong,.support-note-list time{font-size:9px}.support-note-list time{color:var(--text-dim)}.support-note-list article>p{overflow-wrap:anywhere;white-space:pre-wrap;margin:7px 0 0;font-size:11px;line-height:1.5}.platform-support-list .retry-button{margin:14px auto 0;padding:7px 12px;font-size:12px;display:block}.support-thread-empty{color:var(--text-dim);grid-column:2/-1;place-items:center;font-size:13px}@media (width<=1200px){.platform-support-layout{grid-template-columns:220px minmax(0,1fr)}.platform-support-layout-screen-sharing{grid-template-columns:minmax(0,1fr) clamp(320px,36vw,390px)}.platform-support-layout-screen-sharing .operator-screen-share{right:clamp(320px,36vw,390px)}.support-ticket-panel{border-top:1px solid var(--border);border-left:0;grid-column:2;max-height:none}.support-thread-empty{grid-column:2}}@media (width<=900px){.customer-setting-grid,.app-shell,.support-chat-page,.platform-support-layout{grid-template-columns:1fr}.support-chat-guide,.platform-support-list{border-right:0;border-bottom:1px solid var(--border)}.support-ticket-panel,.support-thread-empty{grid-column:1}.support-ticket-panel{border-left:0}.platform-support-layout-screen-sharing{grid-template-columns:1fr}.platform-support-layout-screen-sharing .support-ticket-registration,.platform-support-layout-screen-sharing .support-thread{grid-column:1}.platform-support-layout-screen-sharing .support-ticket-registration{grid-row:1;min-height:min(70vh,650px)}.platform-support-layout-screen-sharing .support-thread{border-top:1px solid var(--border);border-left:0;grid-row:2}.platform-support-layout-screen-sharing .operator-screen-share{min-height:min(70vh,650px);inset:0 0 auto}.platform-support-list{max-height:280px;overflow-y:auto}.sidebar{z-index:40;width:250px;max-height:none;transition:transform .2s;position:fixed;top:0;bottom:0;left:0;transform:translate(-100%)}.app-shell-nav-open .sidebar{transform:translate(0);box-shadow:0 0 48px #00000073}.sidebar-scrim{z-index:30;background:#0000008c;border:0;display:block;position:fixed;inset:0}.sidebar-toggle{display:grid}.nav-item-active:before{left:0}.main-content{padding:24px 18px 48px}.topbar{padding:0 18px}.page-header{flex-direction:column}.customer-selector{width:100%}.customer-selector-toolbar{flex-direction:column;align-items:stretch}.customer-selector input{width:100%}.summary{grid-template-columns:1fr;gap:20px}.selected-customer-summary{flex-direction:column;align-items:flex-start}.service-grid{grid-template-columns:1fr}.service-card{min-height:0}.platform-report-layout{grid-template-columns:1fr}.platform-audit-filters{grid-template-columns:repeat(2,minmax(0,1fr))}.customer-notice-setting{flex-direction:column;align-items:flex-start}.notice-form{grid-template-columns:1fr}.chat-layout{grid-template-columns:220px minmax(0,1fr)}.notice-form label:nth-child(2){grid-column:auto}}@media (width<=560px){.theme-options{grid-template-columns:1fr}.theme-rotation-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.page-header{flex-direction:column}.summary{margin:36px 0;padding:24px}.notice-row,.managed-row,.platform-notice-row,.audit-row,.audit-row>div,.platform-audit-row,.platform-audit-main,.moderation-meta{flex-direction:column;align-items:stretch}.notice-row{gap:8px}.notice-row-title{white-space:normal}.chat-layout{grid-template-columns:1fr}.channel-panel{border-right:0;border-bottom:1px solid var(--border)}.channel-list{display:flex;overflow-x:auto}.channel-item{min-width:190px}.message-list{height:420px;padding:20px 16px}.message-row{max-width:88%}.customer-notice-setting-control{justify-content:space-between;width:100%}.platform-customer-targets,.platform-audit-filters{grid-template-columns:1fr}.platform-audit-filter-actions,.platform-audit-filter-actions button,.platform-notice-row .row-actions{width:100%}.platform-notice-row .row-actions button{flex:1}.platform-report-detail{padding:18px}.platform-report-detail>header,.platform-report-actions{flex-direction:column;align-items:stretch}.platform-report-summary{grid-template-columns:1fr}.platform-report-summary div:last-child{grid-column:auto}.platform-report-history li{grid-template-columns:1fr;gap:3px}}.sidebar-scrim{display:none}input:not([type=checkbox]):not([type=radio]):not([type=file]):not([type=hidden]),select:not([hidden]):not([multiple]),textarea:not([hidden]){color:var(--text);background:var(--input-bg);border-color:var(--border-strong)}input:not([type=checkbox]):not([type=radio]):not([type=file]):not([type=hidden]),select:not([hidden]):not([multiple]){border:1px solid var(--border-strong);border-radius:var(--radius);min-width:0;height:42px;font:inherit;padding:0 12px}input::placeholder,textarea::placeholder{color:var(--text-dim)}input:not([type=checkbox]):not([type=radio]):not([type=file]):not([type=hidden]):focus,select:not([hidden]):not([multiple]):focus,textarea:not([hidden]):focus{border-color:var(--primary-hover);box-shadow:0 0 0 3px var(--focus-ring);outline:none}input[type=checkbox],input[type=radio]{accent-color:var(--primary)}.primary-button:hover:not(:disabled){border-color:var(--primary-hover);background:var(--primary-hover)}.secondary-button:hover:not(:disabled){border-color:var(--border-strong);background:var(--surface-3)}.danger-button:hover:not(:disabled){border-color:var(--danger-text);background:var(--danger-text)}.card-action:hover{color:var(--primary-text);background:var(--primary-soft)}.filter-chip:hover{border-color:var(--border-strong);color:var(--text)}.environment-badge{border:1px solid var(--border);background:var(--surface-2)}.operator-panel{background:var(--surface-2)}.operator-panel button:hover{border-color:var(--border-strong);color:var(--text)}code{color:var(--primary-text)}:root:not([data-app=admin]) :is(.audit-section,.moderation-section,.notice-section){border-color:var(--border-strong);border-top-color:var(--primary);box-shadow:none;border-radius:0}:root:not([data-app=admin]) .section-heading{background:var(--surface-2);margin-bottom:0;padding:11px 24px}:root:not([data-app=admin]) .section-heading h2{font-size:13px;font-weight:700}:root:not([data-app=admin]) .section-heading>span{color:var(--text-soft);font-size:12px}:root:not([data-app=admin]) :is(.audit-list,.moderation-list){gap:0;margin:0 -24px -24px}:root:not([data-app=admin]) :is(.audit-row,.moderation-card){border-width:0 0 1px;border-radius:0}:root:not([data-app=admin]) :is(.audit-list,.moderation-list)>:last-child{border-bottom:0}:root:not([data-app=admin]) .audit-row{padding:10px 24px}:root:not([data-app=admin]) .moderation-card{padding:16px 24px}:root:not([data-app=admin]) :is(.notice-row,.managed-row){padding:11px 24px}:root:not([data-app=admin]) .notice-row-title{font-size:13px}:root:not([data-app=admin]) :is(.notice-row,.audit-row):hover{background:var(--panel-hover)}:root:not([data-app=admin]) .table-responsive{border:1px solid var(--border-strong);border-top-color:var(--primary)}:root:not([data-app=admin]) .table{font-size:12px}:root:not([data-app=admin]) .table :is(th,td){border-right:1px solid var(--border);padding:7px 10px}:root:not([data-app=admin]) .table :is(th,td):last-child{border-right:0}:root:not([data-app=admin]) .table thead th{color:var(--text);text-align:center;font-size:13px;font-weight:700}:root:not([data-app=admin]) .table tbody tr:hover{background:var(--panel-hover)}.operator-access-onboarding{max-width:560px}.operator-access-onboarding>small{color:var(--muted-color,#667085);margin-top:-.5rem;display:block}.operator-access-state{background:#f8fafc;border:1px solid #dfe4ea;border-radius:.75rem;gap:.75rem;margin:1.25rem 0;padding:1rem;display:grid}.operator-access-approved{background:#f0faf6;border-color:#a7d7c5}.operator-access-actions{align-items:center;gap:.5rem;display:flex}.operator-access-actions .primary-button,.operator-access-actions .secondary-button{min-width:4.5rem}.account-manager-console{background:#f4f7fb;min-height:100vh;padding:2rem}.account-manager-console>header{justify-content:space-between;align-items:center;max-width:1100px;margin:0 auto 1.5rem;display:flex}.account-manager-console>header>div:last-child{align-items:center;gap:1rem;display:flex}.account-manager-console>section{max-width:1100px;margin:0 auto}.app-shell-fill{height:100vh}.app-shell-fill .app-main{min-height:0;overflow:hidden}.main-content-fill{flex-direction:column;flex:1;min-height:0;padding-bottom:24px;display:flex}.app-shell-bare .main-content-fill{padding-bottom:24px}.page-body-fill{flex-direction:column;flex:1;min-height:0;display:flex}.main-content-fill .platform-support-section{flex-direction:column;flex:1;min-height:0;margin-bottom:0;display:flex}.main-content-fill .chat-layout,.main-content-fill .support-chat-page,.main-content-fill .platform-support-layout,.main-content-fill .ticket-management-layout{flex:1;grid-template-rows:minmax(0,1fr);min-height:0;margin-bottom:0}.main-content-fill .channel-panel,.main-content-fill .conversation-panel,.main-content-fill .support-chat-guide,.main-content-fill .support-thread,.main-content-fill .platform-support-list,.main-content-fill .ticket-management-list,.main-content-fill .support-ticket-panel{min-height:0}.main-content-fill .channel-panel,.main-content-fill .support-chat-guide,.main-content-fill .platform-support-list,.main-content-fill .ticket-management-list{max-height:none;overflow-y:auto}.main-content-fill .support-ticket-panel{max-height:none}.main-content-fill .channel-panel-header,.main-content-fill .support-list-filter{z-index:1;background:var(--surface-2);position:sticky;top:0}@media (width<=900px){.app-shell-fill{height:auto}.app-shell-fill .app-main{overflow:visible}.main-content-fill,.page-body-fill,.main-content-fill .platform-support-section{flex:none}.main-content-fill .chat-layout,.main-content-fill .support-chat-page,.main-content-fill .platform-support-layout,.main-content-fill .ticket-management-layout{flex:none;grid-template-rows:auto;min-height:650px}}.rdp-root{--rdp-accent-color:blue;--rdp-accent-background-color:#f0f0ff;--rdp-day-height:44px;--rdp-day-width:44px;--rdp-day_button-border-radius:100%;--rdp-day_button-border:2px solid transparent;--rdp-day_button-height:42px;--rdp-day_button-width:42px;--rdp-selected-border:2px solid var(--rdp-accent-color);--rdp-disabled-opacity:.5;--rdp-outside-opacity:.75;--rdp-today-color:var(--rdp-accent-color);--rdp-dropdown-gap:.5rem;--rdp-months-gap:2rem;--rdp-nav_button-disabled-opacity:.5;--rdp-nav_button-height:2.25rem;--rdp-nav_button-width:2.25rem;--rdp-nav-height:2.75rem;--rdp-range_middle-background-color:var(--rdp-accent-background-color);--rdp-range_middle-color:inherit;--rdp-range_start-color:white;--rdp-range_start-background:linear-gradient(var(--rdp-gradient-direction), transparent 50%, var(--rdp-range_middle-background-color) 50%);--rdp-range_start-date-background-color:var(--rdp-accent-color);--rdp-range_end-background:linear-gradient(var(--rdp-gradient-direction), var(--rdp-range_middle-background-color) 50%, transparent 50%);--rdp-range_end-color:white;--rdp-range_end-date-background-color:var(--rdp-accent-color);--rdp-week_number-border-radius:100%;--rdp-week_number-border:2px solid transparent;--rdp-week_number-height:var(--rdp-day-height);--rdp-week_number-opacity:.75;--rdp-week_number-width:var(--rdp-day-width);--rdp-weeknumber-text-align:center;--rdp-weekday-opacity:.75;--rdp-weekday-padding:.5rem 0rem;--rdp-weekday-text-align:center;--rdp-gradient-direction:90deg;--rdp-animation_duration:.3s;--rdp-animation_timing:cubic-bezier(.4, 0, .2, 1)}.rdp-root[dir=rtl]{--rdp-gradient-direction:-90deg}.rdp-root[data-broadcast-calendar=true]{--rdp-outside-opacity:unset}.rdp-root{box-sizing:border-box;position:relative}.rdp-root *{box-sizing:border-box}.rdp-day{width:var(--rdp-day-width);height:var(--rdp-day-height);text-align:center}.rdp-day_button{cursor:pointer;font:inherit;color:inherit;width:var(--rdp-day_button-width);height:var(--rdp-day_button-height);border:var(--rdp-day_button-border);border-radius:var(--rdp-day_button-border-radius);background:0 0;justify-content:center;align-items:center;margin:0;padding:0;display:flex}.rdp-day_button:disabled{cursor:revert}.rdp-caption_label{z-index:1;white-space:nowrap;border:0;align-items:center;display:inline-flex;position:relative}.rdp-dropdown:focus-visible~.rdp-caption_label{outline:5px auto highlight;outline:5px auto -webkit-focus-ring-color}.rdp-button_next,.rdp-button_previous{cursor:pointer;font:inherit;color:inherit;appearance:none;width:var(--rdp-nav_button-width);height:var(--rdp-nav_button-height);background:0 0;border:none;justify-content:center;align-items:center;margin:0;padding:0;display:inline-flex;position:relative}.rdp-button_next:disabled,.rdp-button_next[aria-disabled=true],.rdp-button_previous:disabled,.rdp-button_previous[aria-disabled=true]{cursor:revert;opacity:var(--rdp-nav_button-disabled-opacity)}.rdp-chevron{fill:var(--rdp-accent-color);display:inline-block}.rdp-root[dir=rtl] .rdp-nav .rdp-chevron{transform-origin:50%;transform:rotate(180deg)}.rdp-dropdowns{align-items:center;gap:var(--rdp-dropdown-gap);display:inline-flex;position:relative}.rdp-dropdown{z-index:2;opacity:0;appearance:none;width:100%;cursor:inherit;line-height:inherit;border:none;margin:0;padding:0;position:absolute;inset-block:0;inset-inline-start:0}.rdp-dropdown_root{align-items:center;display:inline-flex;position:relative}.rdp-dropdown_root[data-disabled=true] .rdp-chevron{opacity:var(--rdp-disabled-opacity)}.rdp-month_caption{height:var(--rdp-nav-height);align-content:center;font-size:large;font-weight:700;display:flex}.rdp-root[data-nav-layout=around] .rdp-month,.rdp-root[data-nav-layout=after] .rdp-month{position:relative}.rdp-root[data-nav-layout=around] .rdp-month_caption{justify-content:center;margin-inline-start:var(--rdp-nav_button-width);margin-inline-end:var(--rdp-nav_button-width);position:relative}.rdp-root[data-nav-layout=around] .rdp-button_previous{inset-inline-start:0;height:var(--rdp-nav-height);display:inline-flex;position:absolute;top:0}.rdp-root[data-nav-layout=around] .rdp-button_next{inset-inline-end:0;height:var(--rdp-nav-height);justify-content:center;display:inline-flex;position:absolute;top:0}.rdp-months{gap:var(--rdp-months-gap);flex-wrap:wrap;max-width:fit-content;display:flex;position:relative}.rdp-month_grid{border-collapse:collapse}.rdp-nav{height:var(--rdp-nav-height);align-items:center;display:flex;position:absolute;inset-block-start:0;inset-inline-end:0}.rdp-weekday{opacity:var(--rdp-weekday-opacity);padding:var(--rdp-weekday-padding);text-align:var(--rdp-weekday-text-align);text-transform:var(--rdp-weekday-text-transform);font-size:smaller;font-weight:500}.rdp-week_number{opacity:var(--rdp-week_number-opacity);height:var(--rdp-week_number-height);width:var(--rdp-week_number-width);border:var(--rdp-week_number-border);border-radius:var(--rdp-week_number-border-radius);text-align:var(--rdp-weeknumber-text-align);font-size:small;font-weight:400}.rdp-today:not(.rdp-outside){color:var(--rdp-today-color)}.rdp-selected{font-size:large;font-weight:700}.rdp-selected .rdp-day_button{border:var(--rdp-selected-border)}.rdp-outside{opacity:var(--rdp-outside-opacity)}.rdp-disabled:not(.rdp-selected){opacity:var(--rdp-disabled-opacity)}.rdp-hidden{visibility:hidden;color:var(--rdp-range_start-color)}.rdp-range_start{background:var(--rdp-range_start-background)}.rdp-range_start .rdp-day_button{background-color:var(--rdp-range_start-date-background-color);color:var(--rdp-range_start-color)}.rdp-range_middle{background-color:var(--rdp-range_middle-background-color)}.rdp-range_middle .rdp-day_button{border:unset;border-radius:unset;color:var(--rdp-range_middle-color)}.rdp-range_end{background:var(--rdp-range_end-background);color:var(--rdp-range_end-color)}.rdp-range_end .rdp-day_button{color:var(--rdp-range_start-color);background-color:var(--rdp-range_end-date-background-color)}.rdp-range_start.rdp-range_end{background:revert}.rdp-focusable{cursor:pointer}@keyframes rdp-slide_in_left{0%{transform:translate(-100%)}to{transform:translate(0)}}@keyframes rdp-slide_in_right{0%{transform:translate(100%)}to{transform:translate(0)}}@keyframes rdp-slide_out_left{0%{transform:translate(0)}to{transform:translate(-100%)}}@keyframes rdp-slide_out_right{0%{transform:translate(0)}to{transform:translate(100%)}}.rdp-weeks_before_enter{animation:rdp-slide_in_left var(--rdp-animation_duration) var(--rdp-animation_timing) forwards}.rdp-weeks_before_exit{animation:rdp-slide_out_left var(--rdp-animation_duration) var(--rdp-animation_timing) forwards}.rdp-weeks_after_enter{animation:rdp-slide_in_right var(--rdp-animation_duration) var(--rdp-animation_timing) forwards}.rdp-weeks_after_exit{animation:rdp-slide_out_right var(--rdp-animation_duration) var(--rdp-animation_timing) forwards}.rdp-root[dir=rtl] .rdp-weeks_after_enter{animation:rdp-slide_in_left var(--rdp-animation_duration) var(--rdp-animation_timing) forwards}.rdp-root[dir=rtl] .rdp-weeks_before_exit{animation:rdp-slide_out_right var(--rdp-animation_duration) var(--rdp-animation_timing) forwards}.rdp-root[dir=rtl] .rdp-weeks_before_enter{animation:rdp-slide_in_right var(--rdp-animation_duration) var(--rdp-animation_timing) forwards}.rdp-root[dir=rtl] .rdp-weeks_after_exit{animation:rdp-slide_out_left var(--rdp-animation_duration) var(--rdp-animation_timing) forwards}@keyframes rdp-fade_in{0%{opacity:0}to{opacity:1}}@keyframes rdp-fade_out{0%{opacity:1}to{opacity:0}}.rdp-caption_after_enter{animation:rdp-fade_in var(--rdp-animation_duration) var(--rdp-animation_timing) forwards}.rdp-caption_after_exit{animation:rdp-fade_out var(--rdp-animation_duration) var(--rdp-animation_timing) forwards}.rdp-caption_before_enter{animation:rdp-fade_in var(--rdp-animation_duration) var(--rdp-animation_timing) forwards}.rdp-caption_before_exit{animation:rdp-fade_out var(--rdp-animation_duration) var(--rdp-animation_timing) forwards}.date-picker{width:100%;min-width:0;font-weight:400;position:relative}.date-picker-trigger{border:1px solid var(--border-strong);border-radius:var(--radius);width:100%;min-height:42px;color:var(--text);background:var(--input-bg);text-align:left;justify-content:space-between;align-items:center;gap:12px;padding:9px 12px;display:flex}.date-picker-trigger.is-placeholder{color:var(--text-dim)}.date-picker-trigger:focus-visible,.date-picker-trigger[aria-expanded=true]{border-color:var(--primary-hover);box-shadow:0 0 0 3px var(--focus-ring);outline:none}.date-picker-trigger:disabled{cursor:not-allowed;opacity:.6}.date-picker-icon{opacity:.75;background:linear-gradient(currentColor,currentColor) 0 3px/100% 1px no-repeat;border:1.5px solid;border-radius:2px;flex:none;width:16px;height:16px}.date-picker-popover{z-index:1000;border:1px solid var(--border-strong);border-radius:var(--radius-lg);width:min(320px,100vw - 32px);color:var(--text);background:var(--surface);box-shadow:0 18px 45px var(--shadow-color);padding:14px;position:absolute;top:calc(100% + 8px);left:0}.date-picker-backdrop{display:none}.date-picker-popover .rdp-root{--rdp-accent-color:var(--primary);--rdp-accent-background-color:var(--primary-soft);--rdp-day_button-width:36px;--rdp-day_button-height:36px;--rdp-day-width:40px;--rdp-day-height:40px;--rdp-nav_button-width:36px;--rdp-nav_button-height:36px;--rdp-outside-opacity:.35;width:100%;margin:0}.date-picker-popover .rdp-month,.date-picker-popover .rdp-month_grid{width:100%}.date-picker-popover .rdp-month_caption{justify-content:center;height:40px;font-size:15px;font-weight:700}.date-picker-popover .rdp-weekday{color:var(--text-muted);font-size:12px;font-weight:600}.date-picker-popover .rdp-day_button{color:var(--text);font:inherit;border:1px solid #0000;border-radius:50%;margin:auto}.date-picker-popover .rdp-day_button:hover:not(:disabled){background:var(--surface-3)}.date-picker-popover .rdp-selected .rdp-day_button{border-color:var(--primary);color:#fff;background:var(--primary)}.date-picker-popover .rdp-today:not(.rdp-selected) .rdp-day_button{border-color:var(--primary);color:var(--primary-text)}.date-picker-popover .rdp-chevron{fill:var(--primary)}.date-picker-time{border-top:1px solid var(--border);color:var(--text-soft);align-items:center;gap:8px;margin-top:8px;padding:12px 4px;font-size:13px;font-weight:700;display:flex}.date-picker-time label:first-of-type{margin-left:auto}.date-picker-time select{border:1px solid var(--border-strong);border-radius:var(--radius);text-align:center;width:54px;height:36px;padding:0 6px}.date-picker-actions{border-top:1px solid var(--border);gap:4px;padding-top:10px;display:flex}.date-picker-actions button{border-radius:var(--radius);min-height:34px;color:var(--text-soft);background:0 0;border:0;padding:0 10px}.date-picker-actions button:hover{background:var(--surface-3)}.date-picker-actions .date-picker-confirm{color:#fff;background:var(--primary);margin-left:auto}.date-picker-actions .date-picker-confirm:hover{background:var(--primary-hover)}@media (width<=640px){.date-picker-backdrop{z-index:1199;touch-action:none;background:#0000006b;display:block;position:fixed;inset:0}.date-picker-popover{z-index:1200;border-radius:var(--radius-xl) var(--radius-xl) 0 0;width:100%;max-height:min(86vh,620px);box-shadow:0 -18px 45px var(--shadow-color);border-width:1px 0 0;padding:18px max(16px,50vw - 180px);position:fixed;inset:auto 0 0;overflow-y:auto}}